Skills
 

• LAN/WAN Administration

• Project Management

• Productivity Improvement

• Technical Support

• Systems Installation, Configuration, Upgrading, & Administration

 

• Advanced Knowledge of Cloud services

• Enterprise & SMB Network, Server, & System Administration Skills

• Excellent Communication, Planning, & Task Management Skills

• Security Solutions
   

Experience

 

October 2017 – Present

Systems Administrator III / Learning A-Z, Tucson AZ

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Provide tier 1-3 level support to corporate office of education publishing company consisting of 300 end users. Provide Windows/Mac server & workstation administration, LAN/WAN/VPN administration, and VMware/Hyper-V administration. Also manage Exchange servers, Active Directory, wireless access points, Cisco UCS, and mobile devices.  Trained and mentored junior level technicians.

Key Contributions:

• Installation, configuration, and administration of Windows 10, and OSX 10.12-10.14.

• Managed OSX clients via JAMF.

• Installation, configuration, and administration of client-based anti-virus solution, Endpoint Protection.

• Installation, configuration, and administration of Windows 2012 servers in an Active Directory network environment.

• Installation, configuration, and administration of Dell switches.

• Managed installation, configuration, and administration of Exchange 2016.

• Created and managed installation, configuration, and administration of desktop and server virtualization using VMware, Hyper-V.

• Management of mobile devices (iOS, Android)

• Installation, configuration, and administration of Microsoft Office 2016.

• Managed installation, configuration, and administration of Adobe Creative Cloud.

• Management and administration of Microsoft SCCM.

• Created and installed Windows 10 images using Microsoft Deployment Toolkit.

• Provided remote support using Bomgar.

• Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. 

• Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities. 

• Proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others. 
   

April 2011 – October 2017
Lead Sr. Network Systems Administrator / Desertwire, Tucson AZ
 

Provided IT consulting services to small/medium sized corporate businesses in industries such as entertainment, construction, real estate, etc. Provide Windows/Mac server & workstation administration, LAN/WAN/VPN administration, and VMware/Hyper-V administration. Also manage Exchange servers, Active Directory, wireless access points, routers, Cisco CME, and mobile devices.  Trained and mentored junior level technicians.

Execute, manage and lead a set of Office 365 customers (small business 10-300 licenses) through the Onboarding process, with configuration of tools and processes technology. Analyze, develop and communicate key Onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle. Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics. 

 

Drive interaction with small customers (300 licenses and below) to maintain customer satisfaction during the FastTrack deployment phase. Responsible for delivering the customer Onboarding Experience for Office 365. Interact with internal partners, Enterprise services and support teams, the field sales organizations and Office 365 business groups in support of the customer needs. 

 

Key Contributions:

• Installation, configuration, and administration of Windows 7, 8, 10, and OSX 10.9-10.11.

• Created and launched Windows images with Acronis and MAC images with Carbon Copy Cloner, Super Duper, and Jamf Casper Suite.

• Installation, configuration, and administration of server-based anti-virus solutions such as McAfee 8.x/Symantec Endpoint.

• Installation, configuration, and administration of Windows 2003/2008 R2/2012 servers in an Active Directory network environment.

• Installation, configuration, and administration of SonicWALL, Asus, Cisco, and WatchGuard routers and switches.

• Managed installation, configuration, and administration of virtual Active Directory and Exchange 2010/2013 environment using Hyper-V and VMware in a Windows 2008 R2/2012 server infrastructure.

• Created and managed installation, configuration, and administration of desktop and server virtualization using VMware, Hyper-V, Citrix, and Virtual Box.

• Launching and administration of Citrix Xen App/Xenserver.

• Launched Windows XP to Windows 7 migration.

• Management of mobile devices (iOS, Android, Blackberry)

• Managed Exchange 2010/2013 administration.

• Installation, configuration, and administration of Mac OSX servers and workstations.

• Launched and managed Exchange and Office 365 email migrations.

• Cloud competency: have knowledge and personal conviction to articulate why the cloud and Office 365 in particular is a transformational industry change. 

• Strong technical leadership, relationship building to create, reinforce, motivate and guide customers in Exchange Administration and applications inside Office 365 suite. 

• Understanding of Office 365 capabilities, migration process, challenges facing Office 365.

• Management of various SaaS applications: Office 365, Hosted Exchange, Google Apps, and Amazon Web Services.

• Administration of Cisco CME VOIP system.

• Launched and managed installation, configuration, and administration of “Golden Triangle” (OSX Open Directory Server, Active Directory, OSX client setup).

• Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries. 

• Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities. 

• Proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others. 

 

June 2014 – July 2015

IT Manager / Cheri Sundae Productions, Burbank CA
 

Under administrative direction, directs, manages, mentored, and coordinates the activities and operations of the IT department at corporate entertainment industry office including hardware, software, network, telephone, and computer systems administration; identifies, recommends, develops, implements, and supports cost-effective technology solutions for all aspects of the organization; prepares bid specifications and analyzes bid proposals for computer and network equipment and software; coordinates assigned activities with other departments.

Key Contributions:

• Administration, installation, and configuration of desktop and laptop computers running Mac OS X 10.6-10.9, Windows 7, Microsoft Office 2010 and 2011, and FileMaker Pro 12

• Recommended and implemented cost-effective technology upgrades and solutions.

• Researched bid proposals for infrastructure equipment.

• Installation, configuration, and administration of Mac OS X Server based system infrastructure including Open Directory, DNS, DHCP, and File Sharing.

• Administration, installation, and configuration of Windows 2008 R2 server infrastructure including File Sharing, Hyper-V.

• Administration of Mac OS X-based FileMaker Server 12 and Windows-based FileMaker Server 11.

• Installation, configuration, and administration off-site virtual private server running CentOS operating system, managing company websites and FTP services using WHM, cPanel, and WordPress.

• Managed company domain names and DNS records.

• Improved support of in-house mail server using Kerio Connect and McAfee Mxlogic email protection.

• Designed and managed network architecture, including firewalls, routers, switches, and wireless access points.

• Installation, configuration, maintenance, and support of desktops, laptops, servers, storage devices, printers, firewalls, routers, and switches.

• Created troubleshooting processes for network, server, and workstation issues.

• Configuration and administration of Juniper SRX and SonicWALL routing and firewall appliances.

• Performed and launched workstation and server maintenance, including software updates, migrations, upgrades, error monitoring, and parts replacements.

• Created and managed helpdesk support for company users.

• Installation, configuration, and administration of workstation and server backups using Time Machine, Nova Backup, Carbon Copy Cloner, ChronoSync, Winclone.

• Performed setup, relocation and configuration of workstations and telephones for new and present employees.

• Implemented and managed GFI LanGuard to optimize network to be PCI compliant.

• Launched and managed remote support for computer and network equipment, peripherals, and users via email, phone, and remote access to resolution.

• Management and support of telephone and voicemail systems and coordinate changes and repairs with vendor.  

• Managed launch and administration of various cloud applications: Office 365, Hosted Exchange, Google Apps, and Amazon Web Services.

• Installation, administration and configuration of Spiceworks network monitoring and help desk portal.

• Management and configuration of IOS and Android mobile devices.

• Installation, configuration, and administration of Acusys SAN and LaCie NAS devices using Raid Guard X.

• Created and launched imaging and automation of MAC workstations, servers using Carbon Copy Cloner, Puppet and Jamf Casper Suite.

• Managed and resolved for anti-virus and spyware platform issues using Sophos, Symantec Endpoint, and ComboFix products.

• Implemented and managed installation, configuration, and administration of desktop and server virtualization using Hyper-V, Parallels, VMware, Citrix, and Virtual Box.

• Created and maintained IT policies and procedures.

 

April 2006 – April 2011

Systems Administrator / Faster Planet, Simi Valley CA
 

Worked as systems administrator for IT consulting firm servicing small/medium sized corporate clients to provide Web-based and network solutions along with strategic planning and project leadership over systems migration, configuration, administration, upgrades and troubleshooting initiatives.

Key Contributions:

• Installation, configuration, and administration of Windows 2000/2003/2008 Standard server, Terminal Server, and SBS Active Directory networks.

• Installation, configuration, and administration of MAC Xserve, Lion servers and OSX workstations and laptops.

• Installation, configuration, and administration of Ubuntu Linux workstation using Gnome interface.

• Managed installation, configuration, and administration of Symantec Backup Exec.

• Management of administration for Exchange 2003/2007/2010 administration.

• Installation, configuration, and administration of Blackberry Enterprise Server.

• Configuration and administration of various mobile devices using Blackberry, Windows Mobile, IPhone, IPad, Android, Palm, Symbian.

• Installation, configuration, and administration of Microsoft IIS 6x including SSL, multiple web sites on same server, host header names, and virtual directories in a web farm environment.

• Created and managed installation, configuration, and administration of Websense Express web filtering server.

• Administration and configuration of remote application tools such as Remote Desktop, Terminal Services, GoToMeeting.

• Administration of Lenovo and Dell workstations and laptops running Windows XP, Vista, Windows 7.

• Launched migrations of Windows XP and Vista workstation to Windows 7 using USMT and Windows Easy Transfer.

• Maintenance, configuration of Dell and HP Procurve switches.

• Maintenance of Netscreen and SonicWALL network appliances.

• Imaged Windows workstations, servers using Symantec Ghost.

• Imaged MAC workstations, servers using Carbon Copy Cloner and Casper Suite.

• Managed desktop support via phone, remote, and e-mail.

• Created and launched deployment, administration, configuration, and maintenance of anti-virus and spyware platform using Symantec Enterprise AV, Endpoint, Sophos, and Trend Anti-Spyware.

• Managed administration, configuration, and maintenance of AppRiver anti-spam component.

• Launched installation, configuration, and administration of desktop and server virtualization using VMware, Hyper-V, Citrix, and Virtual Box.

• Administration of various SaaS applications: Office 365, Hosted Exchange, Google Apps, and Amazon Web Services.

• Created and maintained IT policies and procedures.

 

Additional IT Experience

Excelled in early IT career, advancing through increasingly responsible roles including:
 

SUPERIOR TILE — San Leandro, CA, Network/Systems Engineer, 2005 – 2006
CAL PACIFIC MED CENTER — San Francisco, CA, Server Engineer, 2004 – 2005
MATSON NAVIGATION COMPANY — Oakland, CA, Telecom Analyst, 2003 – 2004
WORLD SAVINGS — San Leandro, CA, Web Infrastructure Analyst, 2001 – 2003
AGI CAPITAL — San Francisco, CA, Director of Systems Administration, 2000 – 2001
SURFSOFT — Emeryville, CA, Systems Administrator, 1999 – 2000
AT&T— San Rafael, CA, IS Support Specialist, 1992 - 1999

 

Education

April 2013

Bachelor’s of Science, IT / APU

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IT/Industry Skills
 

Server OS: Windows Server NT/2K/2003/2008/2012, OS X server, Red hat/Ubuntu/CentOS Linux with Webmin GUI.
Workstation OS: Windows NT/2K/XP/Vista/Windows 7/8/10,  Mac OS 10.4-10.14, Ubuntu/Red hat/CentOS/Backbox Linux with Gnome/KDE desktop.
Networking:  TCP/IP, DHCP, DNS, WINS, NAT, POP3, SMTP, FTP, Telnet, DNS, SSL, Samba.
Client applications: MS Office 97/2K/2003/2007/2010/2013/2016, MS Exchange/Outlook, Microsoft Project, Microsoft Mail, Netscape browser, Internet Explorer browser, Chrome browser, Firefox browser, Safari, Visio, MAS200, Apple Mail.
Multimedia applications: Abode Creative Cloud,  Dreamweaver, Fireworks, Cubase, Pro Tools, Logic, Sound Forge, Wave Lab, Final Cut Pro, Adobe Premiere, I-Tunes.
Anti-virus and anti-spyware applications: Norton Enterprise, McAfee Enterprise , Trend , Symantec Enterprise and Endpoint, AppRiver, anti-spam, Sophos.
Server and Network Applications: Microsoft Active Directory, Apple Open Directory, SQL 7, SQL 2000, Microsoft Exchange 5.5/2K/2003/2007/2010/2013/2016, IIS, Microsoft Operations Manager, Arcserve IT, Symantec PCAnywhere, Remotely Possible, Remote Administrator, SL mail, Compaq Insight Manager, Dell Open Manage, Microsoft Site Server, RAS, Terminal Services, RDP, GoToMeeting, Microsoft Transaction Server, Symantec Backup Exec, Foglight, Big Brother, What’s Up Gold, Danika, Web Trends Reporting Center, Blackberry Enterprise Server, Symantec Ghost, Carbon Copy Cloner, JAMF Casper Suite, Acronis, Symantec E-Vault, Winclone, Time Machine, Nova Backup, ChronoSync, Raid Guard X, Crush FTP, Puppet, GFI Languard, SCCM, CrashPlan.
Virtualization: VMware, Hyper-V, Virtual Box, Citrix Metaframe XP/Xen App/Xenserver, Parallels.
Mobile Technologies: IOS, Android, Blackberry, Windows phone.
SAN/NAS: Acusys, LaCie.
Inventory/Asset/RMM Tools: Kaseya, ConnectWise, Naverisk, Spiceworks, GFI, ChangeGear.
Cloud Technologies: iCloud, Google G-Suite,  AWS, Office 365, Hosted Exchange.
Hardware: Installing, maintaining, troubleshooting, and configuring equipment (Apple, HP, Dell) to operate in an enterprise network and web farm environment.
Network Appliances: SonicWall, HP, Dell, WatchGuard, Asus, Netopia, Netscreen, Linksys.
Telephony: Cisco CME/UCS.
CMS: Joomla, WordPress.
Industries: Entertainment, construction, real estate, financial, shipping logistics, Internet, fashion.
Compliance Standards: PCI
IT Certifications: MCSE (Microsoft Certified Server Engineer), ACSP (Apple Certified Service Professional), VTSP (VMware Technical Solutions Professional), MCP (Microsoft Certified Professional)